Refund & Cancellation Policy

SanidhyaShala primarily provides digital educational experiences. These may include learning resources, assessments, subjective evaluation services, and other education-related digital features.

Because digital services can become available immediately after purchase or may involve work performed specifically for a learner, refunds are considered according to the nature and status of the particular purchase.

Nothing in this policy is intended to remove or restrict any right that cannot legally be excluded or limited under applicable law.

SanidhyaShala does not currently operate as a physical-goods store. Our paid offerings, when available, are expected to consist primarily of digital educational products and services.

Depending on the product, access may be granted to digital content, assessments, premium learning features, or a teacher-assisted evaluation service.

The nature of the purchased product or service will be shown before payment so that the learner or purchaser can understand what is being purchased.

Sometimes a payment can appear successful at the bank or payment provider even though the purchase is not immediately reflected on SanidhyaShala.

If money has been debited but the purchased access has not been provided, please contact us with the relevant payment information. We will first verify the transaction and purchase status.

For duplicate charges, we will verify the transactions and process an appropriate correction or refund where the duplicate payment is confirmed.

Payment status shown by the payment provider and the transaction records available to SanidhyaShala may be used to verify the status of a payment.

Some SanidhyaShala services may involve a learner submitting written mathematical work for teacher review and evaluation.

If such a service has not yet been started or performed, a cancellation or refund may be considered depending on the applicable purchase terms.

Once a teacher evaluation has been completed or substantially performed, a refund will generally not be automatic merely because the learner disagrees with the evaluation or expected a different result.

If there is a genuine service failure, such as a submission being lost because of a SanidhyaShala-side technical issue, please contact us so that the issue can be reviewed and an appropriate resolution can be determined.

Cancellation availability depends on the type of digital product or service purchased.

Where cancellation is possible, the applicable cancellation terms will be presented with the relevant product or service. A request made after digital access has been delivered or after a service has begun may not be eligible for cancellation.

If a recurring or subscription-based service is introduced in the future, its cancellation rules will be displayed separately before purchase.

When a refund is approved, it will normally be initiated through the payment method or payment provider used for the original transaction, where technically and operationally possible.

The time taken for the refunded amount to appear in the original account can depend on the payment provider, bank, card network, or other financial institution involved.

SanidhyaShala cannot guarantee the exact date on which a bank or payment provider will credit a refunded amount after the refund has been initiated.

We may ask for reasonable transaction information to verify a refund request. Please do not send passwords, authentication codes, or other sensitive account credentials by email.

To request a refund or report a payment problem, contact us at sanidhyashala.official@gmail.com.

Please include enough information for us to identify the transaction, such as:

• The email address associated with your SanidhyaShala account.
• The date and approximate time of the payment.
• The purchased product or service.
• The transaction or payment reference, if available.
• A brief explanation of the issue or reason for the request.

For security reasons, never include your password, OTP, payment PIN, CVV, or other authentication credentials in a refund request.

We may update this Refund & Cancellation Policy when our products, payment arrangements, or legal and operational requirements change.

The updated version will be published on this page with a revised “Last updated” date.

For a particular purchase, the terms shown to the purchaser at the time of checkout may also contain product-specific conditions.